Jaya app Privacy Policy — Your Data, Our Responsibility

Jaya app is a trusted online betting and gaming platform in Bangladesh. We believe that protecting our users' personal information is one of our most important responsibilities. This Privacy Policy explains what data jaya app collects, why it collects it, and how that data is used and kept secure.

This policy applies to the jaya app website, mobile application, and all our services. By using our platform, you agree to the collection and use of information as described in this Privacy Policy.

Please read this policy carefully before registering with jaya app. If you have any questions, our support team is always ready to help.

Jaya app collects two types of data — information you provide directly, and data generated automatically while you use the platform.

We do not collect sensitive information such as religion, political views, or physical health details. Full payment card numbers are never stored on our servers — they are processed exclusively by the payment gateway.

Jaya app collects information in several ways. You have the right to know about each method:

• Registration Form: Information you provide when creating an account is collected directly.
• KYC Verification Process: Information is collected from documents uploaded for identity verification.
• Payment Transactions: Data is collected through payment providers at the time of deposit and withdrawal.
• Cookies & Web Beacons: Cookies are used to track how users interact with the platform.
• Customer Support Contact: Anything you share via support chat or email is recorded.
• Third-Party Verification Agencies: Your information may be verified through trusted agencies for identity and address verification purposes.

Jaya app uses your information only for specific, legitimate purposes. Here's a full breakdown:

• Account Management: Creating your profile, confirming logins, and keeping your account secure.
• Payment Processing: Accepting deposits, processing withdrawals, and maintaining transaction records.
• Identity Verification: Age verification, anti-money laundering, and fulfillment of legal obligations.
• Fraud Prevention: Protecting accounts by detecting suspicious logins and transactions.
• Customer Support: Addressing your complaints and questions, and resolving any issues you may have.
• Service Improvement: Analyzing user experience to further improve the platform.
• Legal Compliance: Complying with regulatory directives and court orders.

Jaya app does not sell your data to advertisers. With your consent, we may send you relevant promotional offers based on your preferences. You can withdraw this consent at any time.

Jaya app does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

• Payment Provider: Necessary information is shared to process transactions with Mobile Pay, Nagad, Rocket, or your bank.
• Identity Verification Agency: Your information may be shared with authorized verification agencies to complete the KYC process.
• Law Enforcement Agencies: Information must be disclosed when required by a court order or lawful government directive.
• Technology Service Providers: Limited technical information may be shared for server hosting and software services.
• Audit & Compliance: Information may be shared as required for regulatory audits.

Before sharing your information with any third party, jaya app ensures that the party complies with appropriate data protection agreements. We never share your data with marketing agencies, data brokers, or any other betting platforms.

Jaya app uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Helps us understand which parts of the platform are used most. These collect anonymous data only.
• Security Cookies: Used to detect fraudulent logins and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features. jaya app does not use third-party advertising cookies.

Jaya app has implemented industry-standard technical and organizational measures to protect your data. Our key security layers are outlined below:

• 256-Bit SSL Encryption: All data transfers take place through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for logins and withdrawals.
• PCI DSS Standard: Payment information is stored and processed in accordance with international standards.
• Regular Security Audits: An external team of experts regularly audits our systems.
• Access Controls: Only authorised staff can access specific data.
• Real-Time Monitoring: Our automated system monitors for suspicious activity 24/7.

In the event of a data breach, jaya app will notify affected users and inform the relevant authorities within the legally required timeframe.

Jaya app believes you should have full control over your own data. To that end, we provide you with the following rights:

• Right to Access: You can request to see all the information we hold about you at any time.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Erasure: After closing your account, you can request that any unnecessary data be deleted.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can receive a copy of your data in a machine-readable format.
• Right to Opt Out of Marketing: You can opt out of receiving promotional emails or messages.

To exercise any of these rights support@jayaapp.betto send us an email. We typically process your request within 30 days.

Jaya app strictly prohibits registration and use by anyone under the age of 18. We do not knowingly collect personal information from minors.

• Date of birth verification is mandatory at the time of registration.
• Age verification is mandatory as part of the KYC process.
• If any account holder is found to be a minor, the account will be immediately suspended and all associated data deleted.
• If a Parent Has Concerns support@jayaapp.betto get in touch with us.

Jaya app may update this Privacy Policy from time to time. Changes may be prompted by legal updates, adoption of new technologies, or changes to our services.

• For significant changes, a notification will be sent to your registered email address.
• A notification will be displayed when you log into the platform regarding any changes.
• The date of any change will be shown at the top of this page under "Last Updated".
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you do not agree with the updated policy, you may close your account. We recommend reviewing this page regularly to stay informed of any changes.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us directly. We can respond in Bengali and aim to reply within 48 hours.

• Email: support@jayaapp.bet
• Live Chat: By logging into the platform and reaching us via support chat.
• Help Page: FAQ Page You'll find answers to common questions there.